GER KAMINARIS & SIA OE, creator of the reelow.com online store, offers its services under the following "Terms of Use". By using this online store, customers confirm that they fully accept these terms. Make sure you read and understand them before using “reelow.com”
1. General Information
Our website can only be accessed by registered users using a password our company has provided. To register, customers must have a company VAT number.
2. Shipping Time- Shipping Costs
Your order is shipped by DHL, DPD or ELTA Hellenic Post.
Delivery time ranges from 7-10 business days.
Shipping costs are €9.90 for the first item and €4.90 extra for each subsequent item.
The countries we ship to are:
Austria
The Vatican
Belgium
Bulgaria
France
Germany
Denmark
Estonia
The Republic of Ireland
Spain
Italy
Croatia
Latvia
Lithuania
Luxembourg
Monaco
The Netherlands
Hungary
Poland
Portugal
Romania
Slovakia
Slovenia
Sweden
Czech Republic
Finland
3. Security
All information/personal details requested during transactions are completely secure. Any personal information will only be used by authorized personnel to ensure communication between us.
Create a personal account
Once you receive your credentials from our team, your personal account has been created. By declaring your username (email address) and password (secret code) you can manage your profile whenever you want and be informed about the progress of orders. The only party responsible for maintaining the privacy of your account is you. The online store “reelow.com” is not responsible for the use of your password by an unauthorized person.
4. Payment methods
A. Payment by credit card
All credit - debit card transactions take place in the secure environment of Eurobank.
This means that no element of your credit card information is stored on the server of the website “reelow.com”.
B. Payment via PayPal
Payment through PayPal's secure server. PayPal supports a large number of credit cards.
C. Bank transfer
You can pay for your order by bank transfer to the following bank:
Bank: Eurobank
Bank Address: 8 Othonos
Beneficiary of bank account: GER. KAMINARIS & SIA O.E.
IBAN: GR7402600650000390200091007
BIC: ERBKGRAA
City: Peristeri, Athens
Country Greece
When you pay an order by bank transfer, please send us the payment confirmation to info@reelow.com, quoting your order number. We ship your order as soon as our financial department has verified that payment has been received.
5. Order Cancellation
You have the right to cancel your order before we ship it. In this case, we will refund the entire value of your order. The value of the order is refunded in the same way as the payment was made. In other words, if the transaction was performed with a card, then we return the value to the card. If the transaction was performed via PayPal or by bank transfer, then the refund is made either via PayPal or by bank transfer respectively.
6. Return Procedure Due To Customer Withdrawal
The customer has the right to withdraw without providing a reason within 14 calendar days of receipt of the product in accordance with Greek Law 2551/1994 (as amended by Joint Ministerial Decision Z1-891/2013).
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You inform our company that you want to proceed with a return. This is done by phone at +30 2118001484 or by email at info@reelow.com
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We approve the return.
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You ship the product to our company at your own expense at 70 Lefkossias Street, Peristeri, Greece, P.C. 12133.
We must receive the return parcel(s) in perfect condition, in its original packaging, accompanied by the necessary documents.
Once we receive your return, we refund you using the same method that your order was charged.
CAUTION:
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All shipping costs are borne by the customer.
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Your return parcel must be sent as "REGISTERED", accompanied by a Tracking Number so that its progress can be monitored.
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Our company bears no responsibility until it receives the product. The responsibility rests entirely with the customer.
7. Failure to complete order-Right to cancel/refuse order
We aim to complete all orders successfully, as quickly as possible. However, in rare cases it may not be possible for us to ship your order. Some of the possible reasons are incorrect product availability information and failure to communicate with the customer.
We reserve the right to refuse or cancel an order - even after payment - in the following cases (you will be refunded as soon as we cancel):
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The product you requested is out of stock
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The listed price was incorrect
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Our partnered carriers cannot deliver to the customer's address
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We have reasonable suspicion of fraud
CAUTION:
Arctic Hunter products are not available for purchase from Greek resellers/merchants/companies.
